Reference

How wealth33 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account with us, how we use it, and what rights you hold over it.

Account data protectionTouch 'n Go eWallet & Boost payment recordsYour right to access and correct dataClear data retention rulesContact route for privacy requests

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REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to see the data we hold on your account, request a correction, or ask us to delete information that is no longer needed, our support team handles privacy requests directly. You do not need a lawyer or a formal letter — a clear message through any of the channels below is enough to get the process started. We will confirm receipt and let you know the expected turnaround before we close the ticket.

HOW WE PROTECT IT

Data Security, Cookies and Account-Level Privacy

We use SSL encryption across the site so that data moving between your device and our servers — including payment instructions sent through Touch 'n Go eWallet or GrabPay — is protected in transit. Account passwords are stored as hashed values; we never hold them in plain text. Access to your account data inside our systems is restricted to staff whose job role requires it, and those access logs are reviewed on a scheduled basis.

Cookie Use

We set session cookies to keep you logged in and analytics cookies to understand which parts of the site you visit most. You can manage cookie preferences through your browser settings at any time.

Payment Data Handling

Transaction records from Boost, GrabPay and DuitNow are kept for the period required by applicable financial regulations. After that retention window closes, records are purged from live systems.

Account Security Practices

Each login triggers a one-time passcode sent to your registered mobile number. If an unrecognised device attempts access, your account is flagged and you receive an alert by the same channel.

Data Retention and Deletion

We keep your account data for as long as your account is active and for the statutory period after closure. Once that window passes, we delete personal records unless a legal obligation requires otherwise.

Data We Collect and Why We Collect It

wealth33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the registration details you provide — name, email address, date of birth and contact number. Each time you make a deposit or withdrawal, we record the transaction reference, amount in RM and the payment channel used, whether that is

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Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. We do not store your full e-wallet credentials; payment authentication happens inside your own wallet app. We also log device type, browser session data and IP address to keep your account secure and to detect unusual access
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patterns. This technical data is never sold to third parties. All data processing is subject to local law and is handled only in regions where applicable law permits. If you are in Kota Bharu or anywhere else in Malaysia, the same rules apply to your account
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without exception.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About Your Data

These are the questions we hear most often from accounts based in Malaysia. Each answer reflects how wealth33 actually handles data — no vague assurances, just the process we follow.

We collect your name, email, date of birth and contact number at registration. After that, we record transaction references and amounts for each deposit or withdrawal you make, including those processed via Touch 'n Go eWallet or Boost.

We do not sell your data. We share information only with payment processors — such as GrabPay and DuitNow — strictly to complete your transactions, and with service providers bound by data-handling agreements that mirror our own standards.

Send a data access request through live chat or the email address in your account dashboard. Confirm your registered email in the message. We will acknowledge your request and provide the data summary within the timeframe required by applicable local law.

Yes. Log in, head to the Help section and submit a correction or deletion request. We will update inaccurate details promptly. Deletion requests are handled subject to our statutory retention obligations — some financial records must be kept for a set period.

Payment authentication happens inside your own Touch 'n Go eWallet or FPX app — we never see your PIN or full credentials. We store only the transaction reference and RM amount, encrypted and accessible only to authorised team members.

Your active account data is deactivated immediately on closure. We retain transaction records for the statutory period set by applicable financial regulations, then delete them. If you want confirmation of this timeline, contact us via live chat.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoFAQ

How wealth33 Handles Your Personal Information

How to Contact Us About Your Privacy

Data Security, Cookies and Account-Level Privacy

Frequently Asked Questions About Your Data

01 What personal data does wealth33 collect when I open an account?

02 Does wealth33 share my data with third parties?

03 How do I request a copy of the data wealth33 holds about me?

04 Can I ask wealth33 to correct or delete my personal information?

05 How does wealth33 protect my payment data from Touch 'n Go eWallet and FPX transactions?

06 What happens to my data after I close my account?

Privacy Policy

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